We care about your experience with us and strive to provide high-quality, personalized digital services. Please read this policy to understand how we handle returns and refunds.
1. Eligibility for Refunds
As our services include digital products (e.g., plans, programs, guides) that are delivered immediately upon payment, we do not offer refunds once the product is accessed, downloaded, or shared, unless required by law or under special circumstances reviewed case by case.
Please ensure you are confident in your purchase before completing payment. If you’re unsure which service is best for you, we recommend reaching out first, we’re happy to guide you!
2. Exceptions Considered for Refund
Refunds may be considered in the following cases:
- You purchased the same product more than once by mistake.
- You were charged incorrectly or faced a payment error and have valid proof.
- You did not receive access to the product or service within a reasonable time (typically 24–48 hours for downloadable products and 7–10 working days for custom services) and you did not receive any communication or chat support during that period.
We do our best to reply promptly, if you’ve been waiting without updates, please contact [email protected] so we can fix it or review your request fairly.
3. Non-Refundable Situations
We do not issue refunds in the following cases:
- Change of mind after receiving the digital product
- No longer interested or unable to use it due to time or motivation
- Failure to read the product or service description fully before purchase
- Downloaded/accessed custom or personalized plans
- Refunds for services already rendered, including meal plan customization, email check-ins, or coaching sessions
4. Exchanges or Modifications
If you find an issue in your digital file or would like a minor adjustment (e.g., ingredient swap, error correction), please reach out and we will do our best to accommodate reasonable edits within your plan scope. However, we do not offer full replacements, or plan changes unrelated to the original consultation form.
5. Contact Us
If you have questions or think you’re eligible for a refund, email us at:
[email protected]
We’ll review your request and respond within 2–3 working days.